Questions and answers
about our online store
How can we help you?
Who can register in the online store of LANG Technik?
Registration in the online store of LANG Technik is currently only possible for business customers with a delivery address in Germany.
What about companies outside Germany?
Business customers with delivery address abroad cannot register or order directly. It is nevertheless possible to add products to the inquiry list and send them to us as a request for quotation (RFQ). Your RFQ will then be checked by us and forwarded to the official LANG sales partner in the respective country, from whom you will receive your individual quotation.
Is registration required to order from the online store?
If you are a new customer, then registration with your company's VAT identification number is necessary. As an existing customer, registered in our system, your company should have already received preliminary access data. If you have any questions, please contact us by e-mail at firstname.lastname@example.org or by phone at +49 7023 9585-0.
How does the registration process work?
Your registration in the online store is done via a double opt-in procedure. After you have registered in the online store, you will receive an e-mail to the address provided, in which you must confirm a link to complete the registration. After successful registration, your account will be activated by LANG Technik.
How long does it take to activate my account?
We will do our best to activate your account within two hours. If you register on weekdays until 2 p.m., an order should be possible on the same day! After we have activated you in the store system, you will receive a confirmation email.
The sales tax identification number is already registered in our system.
If this is the case, then your company already has an account with LANG Technik. If necessary, please contact us to find out the email address created in our system. Each VAT ID number is assigned a unique customer number in our system. For each customer number a main account with full rights is / was created in the online store. Per main account, any number of additional access accounts with limited rights can be created.
What functions does the LANG Technik online store offer?
As a website user who is not logged in, you can add products to the inquiry list and send them to us as a request for quotation. This is possible for companies with delivery address in Germany as well as for foreign companies.
As soon as you are logged in as a registered customer, you will see your individual price for each product, as well as an availability display. You can add products to your shopping cart and place an order.
How do I log in to the LANG Technik online store?
Click on the registration icon in the upper right area of the page. Now enter your e-mail address and password here or register as a new customer. If you do not yet have a user account for the online store of LANG Technik, please fill out the registration form. If you have any further questions, please contact the store support at the e-mail email@example.com.
How do I redeem my voucher?
If a discount promotion is in progress, redeem your voucher by entering the correct voucher code in the designated field in the order process. The total amount is then automatically reduced by the value of the voucher. Only one voucher can be redeemed per order, a combination of several vouchers is not possible.
What information is available in the customer account?
Various information can be viewed in the customer account. These are, among other things, your company data with the customer number listed in our system, your billing and shipping address, payment methods and an overview that shows orders that have already been placed via the online store, including the respective status of these.
Which payment methods are available?
Your usual payment method is already set up for you in the online store. It will be displayed to you in the order process. Usually the payment method is "invoice". A payment via the online store is currently not yet possible.
Change of billing and delivery address
It is not possible to change the billing address in the online store. Please contact us for this at +49 7023 9585-0. Adding a delivery address different from the standard delivery address is possible in the customer profile.
I have forgotten the password of my customer account.
Please use the "Forgot password" function in the login area under "Login / Register". Enter your e-mail address here. You will then receive an email with a link that will allow you to reset your password. Please choose a secure password of at least 8 characters.
Orders / Shipping
How can I find out if my order has been received?
After you have completed and submitted your order, you will receive a confirmation of receipt from us by e-mail. Once your order is processed, it will appear in your customer profile. You will also receive an official order confirmation by e-mail a short time later.
How can I check the status of my order?
The status of an order can be viewed in the customer account under the menu item "Purchase orders".
Can I specify a desired delivery date?
You can leave a desired delivery date in the comment field in the order process. For an express delivery, please call +49 7023 9585-0. An express delivery with same-day shipping is only possible if the ordered products are available and you have informed us of your wish for an express delivery by 12 noon.
What are the freight and packaging costs?
For each customer order, we individually check what is the most favorable shipping method for you and the safest for your products. The shipment can be made either by parcel service or freight forwarding. Due to the high level of customization, the shipping costs are therefore not shown in the online store. If you would like to be informed in advance about the shipping method and costs, please call +49 7023 9585-0.
Can I pick up my ordered goods?
Of course, a pickup is also possible. If this is desired, we ask you to note this in the comment field.
Which parcel service / forwarding company is used?
For parcel shipments, we usually choose the parcel service DPD. Forwarding shipments are handled by Dachser SE. Unless you suggest an alternative provider based on your special conditions.
Cancellations / Returns
How can I cancel my order?
If you decide to cancel the order, this is possible by e-mail to firstname.lastname@example.org or by phone at +49 7023 9585-0. We are available from Monday to Friday from 7:30 am - 4:00 pm (excluding holidays). Cancellation via the online store is not possible. Please refer to our general terms and conditions.